Frequently Asked Questions (FAQ)

1. What is Noirva?

Noirva is a lifestyle brand inspired by timeless Old Money style — effortless elegance, refined details, and pieces that never go out of fashion. We make this classic aesthetic accessible without the luxury price tag.

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2. Do you accept returns or refunds?

No. To maintain the exclusivity and integrity of our collection, all sales are final. Please review product details carefully before ordering.

The only exception is if an item arrives damaged or incorrect — in that case, contact us within 7 days of delivery at [support@yourdomain.com], and we’ll work with you to resolve it.

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3. How long does shipping take?

We currently ship within the United States only.

Processing time: 1–3 business days.

Delivery time: Typically 7–14 business days depending on your location.

Once your order ships, you’ll receive an email with tracking information.

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4. Where do you ship?

At this time, Noirva ships exclusively within the United States.

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5. How much is shipping?

We offer:

Flat-rate shipping: [Insert Amount]

Free shipping on U.S. orders over $[Insert Amount]

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6. What if my package is lost or delayed?

Once an order has been shipped, it is in the hands of the carrier. While delivery delays are rare, they can occur. If your package seems delayed, please reach out to the carrier directly with your tracking number.

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7. How do I choose the right size?

Each product includes sizing information in the description. We recommend reviewing this carefully before purchase. For a more relaxed fit, consider sizing up.

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8. Can I cancel my order after purchase?

Orders are processed immediately after checkout to ensure timely delivery. As such, we cannot cancel or modify orders once placed. Please double-check your order details before confirming.

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9. Are the products exactly as shown in the photos?

We do our best to provide accurate images and descriptions. However, colors may vary slightly due to lighting and screen differences. Lifestyle images may include accessories not part of the product listing — please refer to the description for what is included.

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10. How can I contact Noirva?

For all inquiries, please email us at [support@yourdomain.com]. Our customer service team will respond within 24–48 business hours.